The declaration on the protection of personal data

The declaration on the protection of personal data

Personal data protection is of great importance to Venid Home Ltd and we want the process of processing your personal data to be completely open and transparent to you. That is why we have a policy that defines how your personal data will be processed and protected.

Who is responsible for your personal information?
Venid Home Ltd is the controller of the personal data you provide to us and is responsible for it under applicable data protection law.

Venid Home EOOD
Bulgaria
Sveti Vlas, 1 Odessa Street
Manager: Jivko Ivanov Tabakov
Registration number: 203122036

Where do we store your data?
The data we collect from you is stored at the company’s office in Sveti Vlas on the following media: paper format and electronic format, including databases and email accounts.

Who has access to your data

We never transfer, sell or exchange your data for marketing purposes to third parties outside Venid Home Ltd. Data forwarded to third parties is only used to provide our services. Check out the third-party categories for each process below.

What is the legal basis for processing your data?
For any specific processing of personal information we collect, we will inform you whether the provision of personal data is required by law or is necessary for the conclusion of a contract and whether you are obliged to provide personal data, and what consequences are possible if you decide not to do it.

What are your rights?

Right of Access:
You have the right to request information at any time about your personal data that we store. You can contact Venid Home Ltd , whereupon your personal data will be provided to you via email.

Right to Data Portability:
When Venid Home Ltd. processes your personal data by automated means based on your consent or on an agreement. You have the right to receive a copy of your data in a structured, widely used and machine-readable format. This includes only the personal information you have provided to us.

Right to Rectification:
You have the right to request the correction of your personal data if it is inaccurate, including the right to have incomplete personal data completed. If you have a customer account with Venid Home Ltd, you can edit your personal details on your account page.

Right to erasure:
You have the right to delete all personal data processed by Venid Home EOOD at any time, except in the following situations:

* you are currently in communication with our Customer Service department regarding a specific issue
* you have a holiday reservation with us for which you have not yet checked in

* you have an outstanding debt to Venid Home Ltd., regardless of the payment method
* you are suspected of or have misused our services within the past four years
* your debt has been sold to a third party within the past three years, or one year in the case of deceased clients
* if you have stayed in our apartments, we will retain your personal data related to your transaction in accordance with accounting regulations

Right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of Venid Home Ltd. Venid Home Ltd will not continue to process your personal data unless it can be shown that there are compelling legal grounds for doing so which override your interests and rights or because of legal claims.

Right to object to direct marketing:
You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes

You can opt out of direct marketing in the following ways:
* by following the instructions included in each marketing communication you receive
* by editing the settings in your Venid Home Ltd. profile

Right to Restriction
You have the right to request that Venid Home Ltd. restrict the processing of your personal data under the following circumstances:
* if you object to the processing based on the legitimate interest of Venid Home Ltd., we will restrict the processing of your data pending the verification of the legitimate grounds.
*if you claim that your data is inaccurate, Venid Home Ltd must restrict processing pending the outcome of the personal data accuracy check.
* if the processing is unlawful, you may object to the deletion of your personal data and instead request a restriction of its use
* if Venid Home EOOD no longer needs the personal data, but you require it for the establishment, exercise, or defense of legal claims.

How can you exercise your rights?
We take our privacy very seriously, which is why we have a customer service team that processes your requests in relation to the above rights. You can always contact them at marketing@dineviresort.bg.

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always processed in a transparent, fair, and lawful manner. You can contact our personal data protection officer at marketing@dineviresort.bg and write CZD as the subject of the email.

Right to Lodge a Complaint with a Supervisory Authority:
If you believe that Venid Home Ltd. is processing your personal data in an incorrect manner, you have the right to contact us. You also have the right to complain to a supervisory authority.

Updating our Privacy Policy:
We may update our Privacy Policy. The latest version is always available on our website. We will notify you of any material changes to the Privacy Policy, such as changes to the purpose of the use of your personal data, the identity of the data controller, or your rights.

3.1. Online booking privacy policy

Why do we use your personal information?
We will use your personal information to manage the online booking process by processing your reservations and cancellations through our online services and sending you notifications of your booking status or any problems / changes to your reservation.
We will use your personal information to manage your payments.
Also, we will use your information so that we can handle complaints and complaints regarding your reservations and accommodation in the apartments at Dinevi Resort.
Your personal information is used to identify you, validate the legally stipulated age of guests when booking online. Your personal data will be disclosed to third parties in connection with your accommodation, as well as the performance of airport transfers to our apartments and back.

What personal data do we process?
We will process the following categories of personal information

* contact information such as name, date of birth, address, email and phone number

* Passport information – passport number, date of issue, country, personal identification number (EGN), gender (for check-in registration and issuance of hotel confirmation for visa purposes)
* Payment information and history
* Credit information
* Reservation details

If you have an account on Venid Home Ltd’s website, we will also process your personal data provided in connection with the account, such as:

* Account number
* Reservation history with us

Who has access to your personal information?
Your personal data which is forwarded to third parties is used solely for the provision of the above services.

Your personal data, which is provided to the complex in which the apartment of Venid Home Ltd. is located for the purpose of your accommodation, are: guest name, number of guests, flight number, date and time.

Personal data required for the transfer of our guests from the airport to the apartments of Venid Home Ltd. and vice versa are: guest name, country, number of guests, flight number, date and time.

Upon check-in, you will be provided with a passport registration, requiring a passport or identity card for each guest. Venid Home Ltd employees at the reception desks are authorised to collect personal data as employees of the company. Your information may be provided to your Payment Service Providers and credit reference agencies for identification and credit checks and debt collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data.

What is the legal basis for processing your personal data?
The data shall be processed in accordance with Regulation / EU / 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as our national legislation on the protection of personal data The processing of your personal data is necessary for Venid Home Ltd to perform the service of your reservation.

How long do we keep your data?
We will store your data while you are an active customer.
For customers with an account on Venid Home Ltd’s website, we will retain personal data for 36 months after the last booking.
For customers who make reservations by email or phone, we will retain personal information for 6 months after the last booking.

3.2. Direct Marketing Privacy Policy

Why do we use your personal information?
We will use your personal information to send you special offers, information surveys and invitations via email, text messages, phone calls and regular mail.

To improve your experience with us (in the complexes of Dinevi Resort), we will send you relevant information, will recommend you offers and apartments, will remind you of services according to your previous preferences and will provide you with personalized offers. All of these specialized services are based on your previous reservations and reviews of the offers you have clicked on and the information you have sent us.

What personal data do we process?
We will process the following categories of personal information

* Contact information, such as email and phone number
* Details about the offers and accommodations you have clicked on

If you have an account on the Venid Home Ltd website, we will process your personal data provided in connection with the account, for example:

* Name
* Age
* Reservation history
* How you navigated and what clicks you made on the website

Who has access to your personal information?
Data forwarded to third parties is only used to provide the services mentioned above, for example to media agencies and technical providers for the dissemination of marketing information in physical or digital format.

We never transfer, sell or exchange your data for marketing purposes to third parties outside of Venid Home Ltd.

What is the legal basis for processing your personal data?
The processing of your personal information is based on your consent to the receipt of direct advertising and marketing information.

The right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing.
If you do so, Venid Home Ltd will not be able to send you further offers for direct marketing purposes or any other information based on your consent.

You can opt out of direct marketing in the following ways:

* by following the instructions in each message sent for marketing purposes
* by editing the settings in your profile on the website of Venid Home Ltd.

How long do we keep your data?
We will retain your data provided for direct marketing until you withdraw your consent.
We’ll consider you an inactive email marketing client if you haven’t opened any emails in the last year. After this period, your personal data will be deleted.

3.3. Customer Service Privacy Policy

Why do we use your personal information?
We will use your personal information to manage your inquiries, process complaints and complaints about reservations and accommodation, as well as issues related to providing technical assistance via email, our chat feature, by phone or through social networks.

Also, we can contact you if there is a problem with your reservation or accommodation.

What personal data do we process?
We will process all information you provide to us, including the following categories:

* contact information such as name, email and phone number

* passport data – passport number, date of issue, country, personal ID number (EGN), gender
* payment information and history
* credit information
* reservation details
* profile or membership number
* any correspondence regarding a specific issue

Who has access to your personal information?
The personal data controller, Vened Home Ltd, would like to inform you that it has internal rules in place regarding the processing and security of personal data and ensures that the personal data processed is only accessible to duly authorized employees of the company. Pursuant to the contracts and powers of attorney that the Data Controller Venid Home Ltd. has signed with the processors mentioned herein, your personal data is processed in accordance with the requirements of Regulation (EU) No. 2016/679 /General Data Protection Regulation/ as well as the Bulgarian legislation on personal data protection.

Your personal data, which is provided to the managers of the complexes where the apartments of Venid Home Ltd. are located for the purpose of your accommodation are: names, country, number of guests, flight number, date and time. Personal data required for the transfer of our guests from the airport to the apartments of Venid Home Ltd. and vice versa are: names, country, number of guests, flight number, date and time. At your reception you will be provided with a passport registration and we need your passport information for this purpose. Our employees at the receptions of Venid Home Ltd. are authorized to collect personal data as employees of the company.

How long do we keep your data?
We will store your data for 1 year after your departure from our booked holiday with us.

In case of complaints during or after your arrival, your personal data will be stored for 4 years.

Right to Object to Processing Based on Legitimate Interest:
You have the right to object to the processing of your personal data based on legitimate interest. Venid Home Ltd will not continue to process your personal data unless it can be shown that there are compelling legal grounds for doing so which override your interests and rights or because of legal claims.