Booking information

The prices indicated on our website are final, including VAT 9% or 20% (depending on the service) and resort tax. No additional booking or arrival fees are added to the price, regardless of the payment method chosen.

LAGUNA TOURS Ltd. reserves the right to change prices and special offers online and offline, depending on demand and currently available vacancies. For already confirmed and paid reservations, the amount due does not change, regardless of the new price offers.

The price includes accommodation up to the maximum capacity of the apartment, WiFi, guarded parking, use of the pool with sunbeds, 2 sunbeds and 1 umbrella on the beach in St. Vlas for each day per apartment, daily cleaning, change of linen and towels 2 times a week, access to an entertaining program for children, resort tax, VAT

You can make a reservation in several ways:

On our 24 hour booking line
+359 889 00 20 20
+359 554 68 790
reservations@laguna-tours.com
directly on our website via the ‘Book Now’ form
at your tour operator – ask about the current offer of Dinevi Resort

The following information is required from you for booking:

name, surname and number of guests (adults and children up to 12 years old)
phone number to contact you
your chosen complex and type of apartment (one/two/three bedroom)
arrival and departure dates, approximate time of arrival
special requests for the room (but they are not mandatory)
If choosing a complex is difficult for you, first go through our short quiz on the site, which will show you which complexes meet your requirements.

And we will make it easier for you to choose a complex by asking you a few clarifying questions in a friendly conversation over the phone

For each reservation made, an advance payment of 30% of the total amount is due within 5 working days after confirmation. The remainder of the reservation is payable upon arrival.

The advance is paid electronically through the site at the time of booking, or by bank transfer to an account:

Raiffeisenbank AD, BIC RZBBBGSF

IBAN account in BGN: BG62 RZBB 915510 86038019

IBAN account in euros: BG12 RZBB 915514 86038013

Recipient: Laguna Tours Ltd

Reason – state date of arrival and name

If we do not receive the advance payment on time your booking is not guaranteed and may be cancelled.

Reservations made online through our website at the advantageous rate ‘Welcome’ are paid 100% in advance when booking.

Reservations for the New Year in Grand Monastery and Monastery 2 complexes, Pamporovo, are paid 100% in advance.

Cancellations without penalty on confirmed and paid reservations are possible up to 14 days before the arrival date. The amount paid will be returned within a month, less the amount of the bank fee.

Cancellation less than 14 days before arrival is possible with a penalty of 30%, i.e. the advance payment will not be returned.

The advance can be used for another booking of these guests in the same season.

Cancellation with a penalty of 100%, regardless of the date, is due for all reservations made online at the advantageous ‘Welcome’ rate, which is fully prepaid.

If you change the booking (instead of canceling) the amount will be recalculated, with no refund of overpaid amount.

Cancellation with a penalty of 100% regardless of the date is also due for reservations under special offers for which this is expressly mentioned in the terms of the offer.

If you change the booking (instead of cancelling) the amount will be recalculated, with no refund of overpaid amount.

In case of non-arrival on the check-in date (no-show), the full amount of the advance payment is due, without the right to use the amount for another reservation

Requests to change the parameters of paid reservations by the User are accepted only if they are made in writing – by e-mail to the address reservations@laguna-tours.com

LAGUNA TOURS will do its best to satisfy the desire for change, but does not guarantee the result. When possible, the change becomes effective after written confirmation by LAGUNA TOURS and after additional payment by the customer, if such is due under the new conditions.

Customers do not owe any penalties or fees for booking changes.

Check-in in all complexes starts after 14:00.

For check-in and check-in, guests first go to the Diamant central reception

Leaving the apartment by 12:00 p.m.

If you wish to check out later, contact the ‘Diamond’ reception two days in advance to check if it is possible.

If yes, BGN 60 is charged for check-out before 5 p.m. / BGN 100 until 10 p.m.

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