{"id":7487,"date":"2024-06-12T16:42:48","date_gmt":"2024-06-12T13:42:48","guid":{"rendered":"https:\/\/dineviresort.bg\/frequently-asked-questions\/"},"modified":"2026-07-10T12:17:18","modified_gmt":"2026-07-10T09:17:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/dineviresort.bg\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The most important things to know before or during your stay.
From booking a specific apartment to Wi-Fi, parking, and late check-out \u2013 here you\u2019ll find answers to the most frequently asked questions from our guests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I book a specific apartment number ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We accept guests\u2019 reservations for the complex in total, and we define the apartment numbers only 2-3 days before arrival. Therefore, we cannot guarantee that you will be accommodated exactly in the apartment you want, especially if you arrive after June 20th. We will record and keep in mind your wish, but the possibility of this depends on how the accommodations of the guests before you pass.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get a key for my apartment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Check-in for all complexes in Dinevi Resort is done through our main reception at the Diamant complex, open from 10:00 to 19:30.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to book a parking space?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Parking is free, subject to availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we get more people from the announced capacity of the apartment and pay extra on the spot?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The maximum number of guests for each type of apartment is specified in the room descriptions and includes all adults and children. We do not allow more guests to stay in the apartment, even if it is a 4-6 year old child who will sleep with his or her parents. We do not have extra beds and no extra charge for an extra guest. If on the spot you find yourself more than acceptable, we will offer you a second room for an extra charge (if possible), but we may refuse accommodation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there WiFi in the apartment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all our apartments are equipped with individual wireless internet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I leave later than noon?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The possibility of late check-out is clear 2 days before departure and is discussed at the Diamond Reception.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many umbrella and deck chairs will I receive for the reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The price of all room types includes 1 umbrella and 1 sun lounger per apartment per day, regardless of the number of guests \u2013 with a 20% discount off the regular price.<\/p>

The bonus is given at the Diamant reception in the form of vouchers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept pets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We love pets too and welcome them in our rooms for a fee of \u20ac 16 per day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there towels and bedding in the apartment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, on arrival you will find the apartment loaded with linen and 2 towels for each guest. The change of underwear is twice a week.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use the pool of another complex ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

With so many beautiful pools, our guests are tempted to try more than one pool. This is possible and free only if there is space available around the desired pool.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I send a deposit and fail to arrive or cancel on time ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Instead of canceling, we recommend that you change your vacation dates with us during the same season, in which case you can use the full amount for the new dates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the currency for accommodation and credit card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can pay for your vacation in cash (in EUR) or with Visa, Mastercard or Maestro.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre entertainment for kids and adults free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As of 2018, only guests have booked their vacations directly through Laguna Tours (Dinevi Resort) and our partners have free access to entertainment for children and adults. This includes the Children\u2019s Disco at the Arena Amphitheater, the Children\u2019s Corner at the Beach and the adult shows at the Arena Amphitheater. To confirm that you are our guest at the entrance to the amphitheater, show the card you receive when registering at the Diamond Reception.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a baby crib in the apartment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we can provide one \u2013 \u20ac 4 per day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a safe?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A safe is available at the reception \u2013 \u20ac 4 per day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions The most important things to know before or during your stay.From booking a specific apartment to Wi-Fi, parking, and late check-out \u2013 here you\u2019ll find answers to the most frequently asked questions from our guests. Can I book a specific apartment number ? We accept guests\u2019 reservations for the complex in total, […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-7487","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Dinevi Resort<\/title>\n<meta name=\"description\" content=\"The most important things to know before or during your stay at Dinevi Resort, Sveti Vlas \u2013 from booking a specific apartment onward.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dineviresort.bg\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Dinevi Resort\" \/>\n<meta property=\"og:description\" content=\"The most important things to know before or during your stay at Dinevi Resort, Sveti Vlas \u2013 from booking a specific apartment onward.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dineviresort.bg\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Dinevi Resort\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dineviresortvlas\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T09:17:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dineviresort.bg\/faq\/\",\"url\":\"https:\/\/dineviresort.bg\/faq\/\",\"name\":\"Frequently Asked Questions - 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