The declaration on the protection of personal data
The protection of personal data is of great importance for LAGUNA TOURS Ltd. and we want the process of processing your personal data to be completely open and transparent to you. That is why we have a policy that defines how your personal data will be processed and protected.
Who is responsible for your personal information?
LAGUNA TOURS LTD is the administrator of the personal data you provide to us and is responsible for them in accordance with the applicable law on personal data protection.
LAGUNA TOURS LTD
Country: Bulgaria
Sveti Vlas, 1 Odesa Str., Laguna Hotel fl5
manager: Milena Veselinova Radoeva
Authorized representative ……………………….
VAT registration number: BG102150793
Where do we store your data?
The information we collect from you is stored at the firm’s office in St. Vlas on the following information media: hard copy and electronic: database, email accounts.
Who has access to your data
We never transfer, sell or exchange your information for marketing purposes to third parties outside LAGUNA TOURS Ltd. Data forwarded to third parties is only used to provide our services. Check out the third-party categories for each process below.
What is the legal basis for processing your data?
For any specific processing of personal information we collect, we will inform you whether the provision of personal data is required by law or is necessary for the conclusion of a contract and whether you are obliged to provide personal data, and what consequences are possible if you decide not to do it.
What are your rights?
Right of access:
At any time, you have the right to request information about your personal information that we hold. You can contact LAGUNA TOURS LTD, after which your personal data will be transferred to you delivered via email.
Right to portability:
When LAGUNA TOURS LTD processes your personal data in an automated manner based on your consent or agreement You have the right to receive a copy of your data in a structured, widely used and machine-readable format. This includes only the personal information you have provided to us.
Right of correction:
You have the right to ask for your personal data to be corrected if it is incorrect, including the completion of incomplete personal data. If you have a LAGUNA TOURS OOD client account, you can edit your personal information on your account page.
Right to delete:
You have the right to delete all personal data processed by LAGUNA TOURS LTD at any time, except in the following situations:
* you are currently in communication with a Customer Service department to resolve an issue
* you have a reservation for a holiday with us that you have not yet accommodated
* you have outstanding debt to LAGUNA TOURS LTD, regardless of the payment method
* if you have been suspected of misusing or abusing our services in the last four years
* Your debt has been sold to a third party in the last three years or one year for deceased clients
* if you have been accommodated in our apartments, we will retain your personal data regarding your transaction according to the accounting rules.
Right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of LAGUNA TOURS Ltd. LAGUNA TOURS Ltd. will not continue to process your personal data unless it is proven that there are compelling legal grounds for it that take precedence over your interests and rights or due to legal actions.
Right to object to direct marketing:
You have the right to object to the receipt of marketing communications, including profiling and analysis for direct marketing purposes.
You can opt out of direct marketing in the following ways:
* by following the instructions in each message sent for marketing purposes
* by editing the settings in your Laguna Tours Ltd. account
Right of restriction
You have the right to request LAGUNA TOURS Ltd. to restrict the processing of your personal information in the following circumstances:
* if you object to processing based on the legitimate interest of LAGUNA TOURS Ltd., we will limit the processing of the data pending the result of the verification of legitimate grounds.
* if you claim that your data is inaccurate, LAGUNA TOURS Ltd. should limit processing pending the result of verifying the accuracy of personal data.
* if the processing is improper, you may object to the deletion of your personal data and instead request a restriction on their use
* if LAGUNA TOURS Ltd. no longer needs personal data, but you need them to exercise or protect legal claims.
How can you exercise your rights?
We take our privacy very seriously, which is why we have a customer service team that processes your requests in relation to the above rights. You can always contact them at marketing@dineviresort.bg.
Personal Data Protection Officer:
We have designated a data protection officer to ensure that your personal data will always be processed in an open, correct and legal manner. You can contact our personal data protection officer at marketing@dineviresort.bg and write CZD as the subject of the email.
Right to complain to a supervisory authority:
If you believe LAGUNA TOURS LTD is processing your personal information in the wrong way, you can contact us. You also have the right to complain to a supervisory authority.
Update our Privacy Policy:
We may update our Privacy Policy. The latest version is always available on our website. We will notify you of any material changes to the Privacy Policy, such as the purpose of your use of your personal data, the identity of the administrator, or your rights.
3.1. Online booking privacy policy
Why do we use your personal information?
We will use your personal information to manage the online booking process by processing your reservations and cancellations through our online services and sending you notifications of your booking status or any problems / changes to your reservation.
We will use your personal information to manage your payments.
Also, we will use your information so that we can handle complaints and complaints regarding your reservations and accommodation in the apartments at Dinevi Resort.
Your personal information is used to identify you, validate the legally stipulated age of guests when booking online. Your personal data will be disclosed to third parties in connection with your accommodation, as well as the performance of airport transfers to our apartments and back.
What personal data do we process?
We will process the following categories of personal information
* contact information such as name, date of birth, address, email and phone number
* passport information – passport number, date of issue, country, personal identification number, gender (for registration upon arrival and at issuance of a hotel confirmation for visa)
* Payment information and history
* credit information
* credit information
If you have an account on the website of LAGUNA TOURS Ltd., we will also process your personal data provided in connection with the account, such as:
* profile number
* booking history with us
Who has access to your personal information?
Your personal data which is forwarded to third parties is used solely for the provision of the above services.
Your personal data, which is provided to the complex in which the apartment of LAGUNA TOURS Ltd. is located for the purpose of your accommodation are: guest name, number of guests, flight number, date and time.
Personal data that are required for transfer of our guests from the airport to the apartments of LAGUNA TOURS Ltd. and vice versa are: guest name, country, number of guests, flight number, date and time.
Upon check-in, you will be provided with a passport registration, requiring a passport or identity card for each guest. Upon check-in, you will be provided with a passport registration, requiring a passport or identity card for each guest. Your information may be provided to your Payment Service Providers and credit reference agencies for identification and credit checks and debt collection agencies.
Please note that many of these companies have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The data shall be processed in accordance with Regulation / EU / 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as our national legislation on the protection of personal data The processing of your personal data is required by LAGUNA TOURS Ltd. to fulfill the service of your reservation.
How long do we keep your data?
We will store your data while you are an active customer.
For clients with an account on the website of LAGUNA TOURS Ltd. we will retain personal data for 36 months after the last reservation.
For customers who make reservations by email or phone, we will retain personal information for 6 months after the last booking.
3.2. Direct Marketing Privacy Policy
Why do we use your personal information?
We will use your personal information to send you special offers, information surveys and invitations via email, text messages, phone calls and regular mail.
To improve your experience with us (in the complexes of Dinevi Resort), we will send you relevant information, will recommend you offers and apartments, will remind you of services according to your previous preferences and will provide you with personalized offers. All of these specialized services are based on your previous reservations and reviews of the offers you have clicked on and the information you have sent us.
What personal data do we process?
We will process the following categories of personal information
contact information, such as email and phone number
* what offers and accommodations you clicked on
If you have an account on the website of LAGUNA TOURS Ltd., we will process your personal data provided in connection with the account, for example:
* name
* age
* booking history
* how you navigated and what clicks you made on the website
Who has access to your personal information?
Data forwarded to third parties is only used to provide the services mentioned above, for example to media agencies and technical providers for the dissemination of marketing information in physical or digital format.
We never transfer, sell or exchange your information for marketing purposes to third parties outside LAGUNA TOURS Ltd.
What is the legal basis for processing your personal data?
The processing of your personal information is based on your consent to the receipt of direct advertising and marketing information.
The right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing.
If you do, LAGUNA TOURS Ltd. will not be able to send you any additional offers for direct marketing or any other information based on your consent.
You can opt out of direct marketing in the following ways:
* by following the instructions in each message sent for marketing purposes
* by editing the settings in your profile on the website of LAGUNA TOURS Ltd.
how long do we keep your data?
We will retain your data provided for direct marketing until you withdraw your consent.
We’ll consider you an inactive email marketing client if you haven’t opened any emails in the last year. After this period, your personal data will be deleted.
3.3. Customer Service Privacy Policy
Why do we use your personal information?
We will use your personal information to manage your inquiries, process complaints and complaints about reservations and accommodation, as well as issues related to providing technical assistance via email, our chat feature, by phone or through social networks.
Also, we can contact you if there is a problem with your reservation or accommodation.
What personal data do we process?
We will process all information you provide to us, including the following categories:
* contact information such as name, email and phone number
* passport information – passport number, date of issue, country, PIN, gender
* Payment information and history
* credit information
* booking information
* profile or membership number
* any correspondence on an issue
Who has access to your personal information?
The personal data controller LAGUNA TOURS Ltd. would like to inform you that there are internal rules regarding the processing and security of personal data and to ensure that the processed personal data are accessible only to duly authorized employees of the company. Pursuant to the contracts and authorizations that the Data Controller of LAGUNA TOURS Ltd. has signed with the processing personal data specified here, your personal data is processed in accordance with the requirements of Regulation / EU / 2016/679 / General Data Protection Regulation /, as well as the Bulgarian legislation on personal data protection.
Your personal data, which is provided to the managers of the complexes in which the apartments of the company LAGUNA TOURS LTD are located for the purpose of your accommodation are: names, country, number of guests, flight number, date and time. The personal data necessary for the transfer of our guests from the airport to the apartments of LAGUNA TOURS Ltd. and vice versa are: names, country, number of guests, flight number, date and time. At your reception you will be provided with a passport registration and we need your passport information for this purpose. Our reception staff at LAGUNA TOURS Ltd. are authorized to collect personal data as employees of the company
How long do we keep your data?
We will store your data for 1 year after your departure from our booked holiday with us.
In case of complaints during or after your arrival, your personal data will be stored for 4 years.
Right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data on the basis of legitimate interest. LAGUNA TOURS Ltd. will not continue to process your personal data unless it is proven that there are compelling legal grounds for it that take precedence over your interests and rights or due to legal actions.
